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  Your Support Tickets Are Multiplying Like Crazy Do customers frequently ask the same questions to your customer support or help desk teams? Individual tickets require time and effort to resolve, which frequently causes staff fatigue and lack of attention to more important matters. A customer education program can free up CSMs to concentrate on more strategic customer concerns by creating training content that targets these important areas. Additionally, it might result in fewer customer support tickets being submitted, which would save you money.   Your Support Tickets Are Multiplying Like Crazy Do customers  frequently  ask the same questions to your customer support or help desk teams? Individual tickets require time and effort to resolve, which frequently causes staff fatigue and lack of attention to more important matters. A customer education program can free up CSMs to concentrate on more strategic customer concerns by creating training content that targets t...